I'VE GOT YOUR BACK! HOW TO SUPPORT YOUR FRONT DESK & MAXIMIZE REVENUE CYCLE PERFORMANCE
March 19, 2019
12:00PM - 1:00PM
Susan Childs, Evolution Healthcare Solutions
First impressions are made within ten seconds. Customer service has always been a premier consideration in choosing staff members. It is our job to ensure that most up to date care is offered continually, most efficiently, and with compassion. This includes the patient's financial responsibility as well. Collecting from patients at the front lines has become more challenging than ever.
Receptionists are your front line staff-members that have a huge impact on your patient and workflows...and revenue cycle. Some examples? Having patience with patients, dealing with and collecting on high deductible policies. We will review the entire revenue cycle of the front desk from the initial eligibility to payment options approach. We will look at the joys and challenges of workflows of a front desk receptionist and how we can best support them. After all, the patient begins with and completes the visit with your receptionist. Join us to discuss real life stories and recommendations that succeed.
NHMGMA members attend Free | Non-members $35
ABOUT THE SPEAKER
Susan Childs | Evolution Healthcare Solutions
Susan is the Founder and President of Evolution Healthcare Consulting. She is a Board Certified Fellow of the American College of Medical Practice Executives. Susan helps practices THRIVE.
Her experience covers Operations, Financial Controls, Staff Accountability and Role Definition, Revenue Cycle, Time of Service and Front Desk, Customer Service, New Practice and Change Management.
Ms. Childs has authored for organizations such as Dermatology Today, Greenbranch Publishing, and the AMA.
Susan is an accomplished speaker at local and national venues, including the AAP NCE in 2016.
She has served as local and State Leadership and MGMA ACMPE Advancement Chair. Her passions are patient access, staff member pride and accountability, and increasing the value of the physician.